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MR. TRAVEL ZONE
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Terms and Conditions

By booking or using MR. Travel Zone services, you agree to the following Terms and Conditions.

  1. BOOKING & CONFIRMATION

All bookings must be confirmed via WhatsApp (+94 77 146 2722 or +94 77 159 5888) or phone call. The trip price, vehicle type, date, time, and passenger count must be confirmed and agreed upon in writing (via WhatsApp or email) before the journey begins.

Customers are responsible for confirming all booking details accurately.
Pre-booking is recommended, especially for airport transfers, to ensure vehicle availability. Once confirmed, you will receive a booking reference via WhatsApp.

  1. PRICING POLICY

Standard rates apply as communicated at the time of booking.
The agreed price must be confirmed before the journey begins and is based on the route, distance, and vehicle type selected.
Discounts and promotional offers are subject to specific conditions and will be clearly stated at the time of booking.
Any toll charges, parking fees, or special requests will be clarified and agreed upon before the journey.
MR. Travel Zone maintains transparent pricing with no hidden charges.

Price Adjustment Clause: If the route, distance, or passenger count differs significantly from the original booking details, the final fare may be adjusted accordingly. Any changes will be communicated to the customer before or immediately after the journey.

  1. PAYMENT TERMS

MR. Travel Zone offers flexible payment options for customer convenience.
Payments can be made directly to the driver in cash or via bank transfer to our company account.
Bank details will be provided upon booking confirmation.
Payment must be made on arrival or as pre-agreed at the time of booking confirmation.
We recommend confirming the payment method during the booking process to avoid confusion.

  1. CANCELLATIONS

Customers must notify us of cancellations at least 24 hours in advance to avoid charges.
Cancellations made within 24 hours of the scheduled journey or no-shows may incur a cancellation fee of up to 25% of the agreed trip fare.
Emergency cancellations may be considered on a case-by-case basis. Please contact us immediately for urgent situations.
For recurring bookings, cancellation policies apply to each individual journey unless otherwise agreed.

  1. DELAYS & UNFORESEEN CIRCUMSTANCES

MR. Travel Zone is not responsible for delays caused by:

  • Traffic congestion or road conditions
  • Weather conditions or natural disasters
  • Road closures or accidents
  • Flight delays (unless prior notice is given)
  • Public holidays or unforeseen events beyond our control

We always aim to provide timely service but cannot control external factors. Our drivers will communicate any anticipated delays to you as soon as possible.

  1. PASSENGER RESPONSIBILITIES

Passengers agree to:

  • Treat drivers and company staff respectfully and courteously
  • Avoid carrying illegal, dangerous, or prohibited items
  • Avoid damaging the vehicle, seats, or any equipment
  • Comply with local traffic laws and regulations
  • Provide accurate information regarding passenger count and destination

Intentional damage to the vehicle or equipment may result in compensation charges. Customers will be held responsible for any damage caused during their journey.
Abusive behavior toward staff may result in immediate trip cancellation with no refund.

  1. SAFETY

Safety is our highest priority at MR. Travel Zone.
All vehicles are maintained to the highest standards with regular safety inspections.
Drivers are trained professionals with valid licenses and experience in safe driving.
MR. Travel Zone reserves the right to refuse or cancel a trip if safety concerns arise, including but not limited to:

  • Intoxication of passengers
  • Dangerous behavior or refusal to follow safety instructions
  • Attempts to carry prohibited items
  • Any situation that poses a risk to driver or passenger safety

In such cases, no refund will be provided.

  1. LIABILITY & INSURANCE

All vehicles are fully insured with comprehensive coverage.
MR. Travel Zone and its drivers are not responsible for:

  • Loss, theft, or damage to personal belongings of passengers
  • Injuries resulting from passenger negligence or non-compliance with safety instructions
  • Damages to personal property inside the vehicle

Passengers are advised to keep valuables secure and not leave items unattended in the vehicle.

  1. PRIVACY & DATA PROTECTION

We collect booking information (name, contact details, destination) for service delivery purposes only.
Your personal information will not be shared with third parties without your consent, except where required by law.
We follow industry-standard practices to protect your personal data.

  1. MODIFICATIONS

MR. Travel Zone reserves the right to update these Terms and Conditions at any time.
Updates will be reflected on this page and in new booking confirmations.
Continued use of our services after any changes constitutes acceptance of the updated Terms and Conditions.
We will notify customers of significant changes via WhatsApp or email.

  1. GOVERNING TERMS

These Terms and Conditions are governed by the laws of Sri Lanka.
Any disputes arising from bookings or service delivery will be resolved through mutual discussion and negotiation in good faith.
If resolution cannot be reached, either party may seek legal remedies as permitted under Sri Lankan law.

CONTACT INFORMATION

For questions about these Terms and Conditions or to report concerns:

📞 Phone: +94 77 146 2722 / +94 77 159 5888
💬 WhatsApp: +94 77 159 5888
📧 Email: info@mrtravelzone.com
🌐 Website: https://mrtravelzone.com/

Last Updated: June 2026
MR. Travel Zone (PVT) LTD
Registration No: PV 00341481