Frequently Asked Questions

Find answers to common questions about our services, pricing, and bookings

Got Questions? We Have Answers

Everything you need to know about booking with MR. Travel Zone

Booking & Reservations

How do I book a ride with MR. Travel Zone?

You can book by contacting us via WhatsApp (+94 77 146 2722), phone call, or using our website booking widget. Simply provide your pickup location, destination, date, and time. We’ll confirm availability and final price via WhatsApp within minutes.

Do I need to book in advance?

Pre-booking is recommended, especially for airport transfers and long-distance trips. However, we accept same-day bookings based on driver availability. For airport pickups, we recommend booking at least 2-3 hours in advance for smooth coordination.

How is the price calculated?

Prices are calculated based on the distance, vehicle type (van or car), and service type (airport transfer, day hire, outstation, etc.). All prices are transparent and agreed upon before your journey begins. There are no hidden charges.

Can I modify my booking after confirmation?

Yes, you can modify your booking by contacting us immediately via WhatsApp or phone. Changes to date, time, location, or passenger count may affect the final price. Modifications are subject to driver and vehicle availability.

What is your cancellation policy?

Cancellations made 24 hours or more in advance are free. Cancellations within 24 hours of the scheduled trip may incur a cancellation fee of up to 25% of the agreed fare. No-shows will be charged the full booking amount.

Pricing & Payment

Do I need to pay in advance?

No! MR. Travel Zone offers flexible payment options. You can pay 100% on arrival to your driver, or arrange a bank transfer if preferred. We do not require advance deposits – you pay when the service is delivered.

What payment methods do you accept?

We accept cash payments directly to the driver and bank transfers to our company account. Bank details are provided upon booking confirmation. We do not process credit/debit card payments at this time.

Are there additional charges for tolls or parking?

All toll charges and parking fees are included in the quoted price. There are no hidden costs. If your destination requires special parking or access charges, we’ll inform you during the booking process.

Do you offer discounts for return trips?

Yes! Return trips on the same route receive a 40% discount on the return leg. This applies to airport transfers, day tours, and outstation journeys. The discount is automatically calculated and clearly shown before confirmation.

Can I get a price quote without booking?

Absolutely! Contact us via WhatsApp or phone with your journey details, and we’ll provide a transparent price quote. There’s no obligation to book. We’re always happy to answer pricing questions.

Vehicles & Comfort

What vehicles do you operate?

We operate two premium vehicles: the Suzuki Every (7-seater van, perfect for groups and families) and the Honda Fit Shuttle (4-seater, ideal for couples and small groups). Both are immaculately maintained and air-conditioned.

Can I choose my vehicle type?

Yes! During booking, you can select your preferred vehicle. Choose the van for larger groups or the car for a more intimate experience. Pricing differs slightly based on vehicle selection.

Are your vehicles wheelchair accessible?

Our current vehicles have standard access. If you require wheelchair-accessible transport, please contact us in advance at +94 77 146 2722, and we’ll do our best to arrange suitable transportation or provide recommendations.

Do you provide child safety seats?

Yes! Child safety seats are available for an additional fee of LKR 300 per journey. Please request this during booking so we can ensure it’s available for your trip.

Can I eat or drink inside the vehicle?

Light refreshments (bottled water, soft drinks) are permitted. However, we request that passengers avoid eating messy foods inside the vehicle to keep our premium vehicles in immaculate condition. Please inform your driver of any special requirements.

Drivers & Language Support

Are your drivers trained and licensed?

Yes! All our drivers are professionally trained, hold valid licenses, and undergo regular training updates. They are background-checked and committed to providing excellent customer service. Safety and professionalism are our highest priorities.

What languages do your drivers speak?

Our drivers are fluent in multiple languages including English, Sinhala, Tamil, Arabic, Hindi, and Malayalam. During booking, you can specify your preferred language, and we’ll match you with an appropriate driver when possible.

Can I request a specific driver?

While we cannot guarantee the same driver for every journey, you can mention your preference during booking (e.g., a specific language or driver you’ve worked with before). We’ll do our best to accommodate your request based on availability.

Do your drivers have local knowledge?

Absolutely! Our drivers have encyclopedic knowledge of Sri Lanka’s roads, shortcuts, scenic routes, and local attractions. They can provide travel recommendations and optimize your journey for both efficiency and experience.

Are your drivers trained in first aid?

Yes! All drivers receive safety and basic first aid training. Your safety and wellbeing are our highest priority on every journey.

Airport & Special Services

Do you offer airport pickup and drop-off services?

Yes! We offer 24/7 airport transfer service from Bandaranaike International Airport (BIA) to any hotel or destination in Sri Lanka. We provide real-time flight tracking and will adjust pickup time if your flight is delayed.

How will my driver recognize me at the airport?

Our drivers have your name and phone number. Upon landing, contact your driver via WhatsApp or phone, and they’ll meet you at the designated pickup point. For premium service, we can arrange a “Meet & Greet” signboard (LKR 500 additional charge).

Do you offer wedding and event transportation?

Yes! We provide elegant transport for weddings and special celebrations in Negombo and Colombo. Optional premium vehicle decoration services are available for LKR 3,500. Contact us for customized event packages.

Can you arrange a day tour with a driver?

Absolutely! We offer day tour packages starting from Negombo, where our experienced drivers can guide you to local attractions, beaches, and cultural sites. Packages range from 4 to 8 hours with flexible itineraries.

Do you offer corporate and business transport?

Yes! We provide professional transport for businesses, conferences, executive events, and corporate functions. Our reliable, punctual service is perfect for maintaining professional standards. Contact us for customized corporate packages.

Safety & Policies

Are your vehicles insured?

Yes! All vehicles are fully insured with comprehensive coverage. You are protected in case of any accidents or incidents during your journey.

What if I leave something in the vehicle?

Please contact us immediately at +94 77 146 2722 or via WhatsApp. We’ll help locate your lost item. Items left in the vehicle will be kept safe for 30 days. Return shipping can be arranged if necessary (fees apply).

What is your policy on traffic delays?

We are not responsible for delays caused by traffic, weather, or road conditions beyond our control. However, our drivers actively monitor traffic and use real-time navigation to minimize delays. We always communicate anticipated delays to you as soon as possible.

Can I travel at night?

Yes! We operate 24/7, including night journeys. Night pickups after 10 PM incur an additional surcharge of LKR 500. All night journeys are handled by experienced, alert drivers trained in safe nighttime driving.

How is my privacy and data protected?

We take your privacy seriously. Your personal information is used only for booking and service delivery. We do not share your data with third parties. For details, please read our Privacy Policy on our website.

Still Have Questions?

Can’t find your answer? Our team is here to help! Contact us anytime via WhatsApp, phone, or email.

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