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MR. TRAVEL ZONE
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PRIVACY POLICY

At MR. Travel Zone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

  1. INFORMATION WE COLLECT

When you contact or book a ride with us, we may collect:

  • Full name
  • Phone number / WhatsApp number
  • Email address (if provided)
  • Pickup and drop-off locations
  • Travel date and time
  • Number of passengers
  • Vehicle preference
  • Any additional information you voluntarily provide
  • Payment method and transaction history (for cash or bank transfers only)

We only collect information necessary to provide our services effectively.

Data Retention: We retain your personal information for as long as necessary to provide our services and fulfill legal obligations, typically for 1 year after your last booking. You may request deletion of your information at any time by contacting us at info@mrtravelzone.com.

  1. HOW WE USE YOUR INFORMATION

We use your information to:

  • Confirm and manage bookings
  • Communicate regarding your trip via WhatsApp, SMS, or email
  • Provide timely pickup and drop-off services
  • Provide customer support and respond to inquiries
  • Improve our services and user experience
  • Send booking confirmations and service-related updates
  • Resolve disputes or issues

We do not use your information for unrelated marketing without your explicit consent. Any promotional communications will include an option to unsubscribe.

WhatsApp Communication Note: Please be aware that WhatsApp messages may not be encrypted or stored with the same security standards as email. For sensitive information, we recommend requesting confirmation via email instead.

  1. DATA PROTECTION

We implement industry-standard security measures to protect your personal information, including:

  • Secure data storage on protected servers
  • Limited staff access to personal data
  • Regular security updates
  • Encrypted communication channels where applicable

Your information is stored securely and is not shared with third parties without your explicit consent.

We do not sell, rent, trade, or share your personal information for marketing or commercial purposes.

Security Disclaimer: Please note that no data transmission method is 100% secure. While we use encryption and security protocols to protect your information, we cannot guarantee absolute security. We are not responsible for unauthorized access due to circumstances beyond our reasonable control.

  1. PAYMENT INFORMATION

Currently, we accept the following payment methods:

  • Cash payments directly to the driver
  • Bank transfers to our company account (bank details provided upon booking confirmation)

We do not process credit/debit card payments or store sensitive financial information such as credit card numbers or banking details.

If online payment methods are introduced in the future, they will be processed through secure, PCI-DSS compliant third-party payment providers with industry-standard encryption.

Your financial information is never stored on our servers. Payment confirmations are kept for accounting and customer service purposes only.

  1. INFORMATION SHARING

We may share limited information only when necessary to:

  • Provide the requested service (e.g., sharing pickup location with your driver)
  • Comply with legal obligations or court orders
  • Protect the safety and rights of our company, employees, and customers
  • Resolve disputes or investigate potential violations of our Terms and Conditions

Third-Party Services: We use third-party platforms for communication and navigation:

We are not responsible for the data handling practices of these third-party services. Please review their privacy policies independently to understand how they handle your information.

  1. COOKIES & TRACKING

Our website may use cookies to enhance user experience, such as remembering your preferences and login information. You can disable cookies in your browser settings at any time.

We do not track you across third-party websites or use advanced tracking technologies.

Analytics: We may use basic analytics tools to understand how visitors use our website and improve our services. These tools may collect anonymized information such as pages visited and time spent on the site.

  1. YOUR RIGHTS

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (within legal limits)
  • Withdraw consent to data processing
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@mrtravelzone.com with your request. We will respond within 14 days.

  1. CHANGES TO THIS POLICY

MR. Travel Zone reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

Updates will be posted on this page and dated accordingly.

Significant changes will be communicated to you via WhatsApp or email at least 7 days before they take effect.

Continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Last Updated: June 2026

  1. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

📞 Phone: +94 77 146 2722 / +94 77 159 5888
💬 WhatsApp: +94 77 146 2722
📧 Email: info@mrtravelzone.com
🌐 Website: https://mrtravelzone.com/

Mailing Address:
MR. Travel Zone (PVT) LTD
Negombo, Sri Lanka
Registration No: PY 00341481

COMPLIANCE NOTE

This Privacy Policy complies with international data protection standards and Sri Lankan regulations. We are committed to maintaining your privacy and protecting your personal information in all our operations.

If you believe your privacy has been violated or have concerns about our data handling practices, please contact us immediately using the details above.

Last Updated: June 2026
Version: 2.0
MR. Travel Zone (PVT) LTD