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MR. TRAVEL ZONE
Design My Tour

Privacy Policy

At MR. Travel Zone (PVT) LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services, curated travel packages, and website.

1. INFORMATION WE COLLECT

Depending on whether you book transportation-only services or full travel packages, we may collect the following personal information:

  • Contact Details: Full name, telephone number, WhatsApp number, and email address.
  • Travel Details: Pickup and drop-off locations, destinations, itinerary details, travel dates, passenger counts, vehicle preferences, and special requests.
  • Flight & Accommodation Details: Flight numbers, arrival/departure times, terminal details, and hotel or lodging preferences.
  • Identification & Travel Documents: Passport details, national ID numbers, or visa-related documentation (when required for booking accommodations, entrance permits, or visa assistance).
  • Transaction History: Payment history, booking references, and confirmation records.

Data Retention: We retain your personal information for as long as necessary to fulfill your bookings, manage customer support, and meet legal or accounting obligations (typically up to 1 year following your last completed booking). You may request the deletion of your personal data at any time by contacting us.

2. HOW WE USE YOUR INFORMATION

We process your information strictly for legitimate business purposes, including to:

  • Confirm, process, and manage transportation and tour package bookings.
  • Communicate with you regarding trip details, schedule updates, or quotes via WhatsApp, email, phone, or SMS.
  • Coordinate airport transfers and track flight status updates.
  • Arrange hotel reservations, activity tickets, and third-party supplier services on your behalf.
  • Process payments and issue invoices or receipts.
  • Improve our customer support, website usability, and overall service quality.

We do not sell, rent, or trade your personal information for third-party marketing purposes.

3. PAYMENT SECURITY

We accept payments via cash, direct bank transfers, and secure credit/debit card or online payment links.

  • Credit/Debit Card & Online Payments: All card payments are processed securely through PCI-DSS compliant third-party payment gateways. MR. Travel Zone does not store or process sensitive credit card numbers or security codes on our servers.
  • Bank Transfers: Official banking details are provided directly through authorized MR. Travel Zone communication channels. Transaction receipts are stored strictly for accounting and verification purposes.

4. INFORMATION SHARING & THIRD PARTIES

To fulfill your travel arrangements, we may share relevant portions of your data with:

  • Drivers & Operations Staff: Sharing pickup locations, contact numbers, and travel schedules to execute transfers.
  • Third-Party Service Suppliers: Sharing passenger names, counts, or identification details with hotels, activity operators, or tour partners included in your confirmed itinerary.
  • Legal Authorities: Disclosing information when required by Sri Lankan law, regulation, or legal proceedings.

Third-Party Platforms Used:

5. DATA PROTECTION & SECURITY

We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse. Access to passenger data is restricted strictly to authorized staff members who require it for operations.

While we take all reasonable safeguards, no electronic transmission or storage system can be guaranteed to be 100% secure.

6. COOKIES & WEBSITE ANALYTICS

Our website may use standard cookies to improve page functionality and user experience. We may also use basic analytics tools to collect anonymized website usage statistics (such as page views and visitor navigation) to help us improve site functionality. You can disable cookies in your browser settings at any time.

7. YOUR PRIVACY RIGHTS

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete personal details.
  • Request the deletion of your personal data (subject to legal or tax retention obligations).
  • Withdraw consent for marketing or non-essential communications.

To exercise any of these rights, please contact us at info@mrtravelzone.com. We will review and respond to requests within 14 business days.

8. CHANGES TO THIS POLICY

MR. Travel Zone reserves the right to update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updated versions will be published on our website with a revised “Last Updated” date.

9. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

MR. Travel Zone (PVT) LTD
Negombo, Sri Lanka
Registration No: PV 00341481

📞 Phone: +94 77 146 2722 / +94 77 159 5888
💬 WhatsApp: +94 77 159 5888
📧 Email: info@mrtravelzone.com
🌐 Website: https://mrtravelzone.com/

Last Updated: August 2026
Version: 2.1